CRM Archives - Hart of the Midlands

Och Aye – It’s the Scottish Summit

Mike — Sun, 26 Jan 2020 16:48:00 +0000

Come along and catch me at the Scottish Summit on the 29th February in Executive Room A at 1:30pm. I'll be using Arthur's story to cover some of the key phases in a migration project.

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The Diary of a CRM Migration – Part 6 – May I present the latest addition to the British Library

Mike — Sun, 11 Aug 2019 13:00:44 +0000

It honestly seems like we were in the last ice age when I started this project, but I can sense that the development phase is definitely within touching distance.

The only thing that stands between me and the fun of dev work, is documentation… oh, how I HATE documentation.

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The Diary of a CRM Migration – Part 5 – Can I see your License sir?

Mike — Sun, 21 Jul 2019 11:22:44 +0000

I've spent the past week trying to work out the spaghetti puzzle of Licensing with Limahl (NO, Not that one!) from the Acquiring and Provisioning team.

The joys of licensing mean that we need to look at everything from storage, user count, number of emails, attachments, calories consumed that day, the colour of the moon, the date in the Aztec calendar and so much more

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The Diary of a CRM Migration – Part 4: If we build it, will they come?

Mike — Sun, 07 Jul 2019 13:57:18 +0000

Hello! Along with the joys of trying to find the useful information in the mounds of paperwork, I have also had the joy of spending time with Sven the Swedish Systems Structural Specialist....

Time for a look at how Arthur manages to cope with the Architecture phase of the project.

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The Diary of a CRM Migration – Part 3: Analyse This!

Mike — Sun, 19 May 2019 15:52:09 +0000

Following the wonders of the ProSpecT (Project Specification Talk) meeting this was always the phase of the project that I was most wary of.

Under the latest management directives we were at the stage of the project now called the WORKSHOP - which stands for Working Out Required Knowledge Solutions, Holistically Observing Possibilities...

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The Diary of a CRM Migration – Part 2: What exactly are we doing again?

Mike — Sat, 04 May 2019 14:50:12 +0000

Only the other day we finally got the go-ahead to get on with our migration from CRM 2011 to Dynamics 365, now I sit here just wondering what kind of beast I’ve unleashed.

All I wanted to do was replace the fossilised dinosaur and deliver some nice new shiny stuff along the way, but somebody just had to go and ask the worst possible question you can ask a user – “What do you want?”

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The Diary of a CRM Migration – Part 1: So, you’re migrating to Dynamics 365

Mike — Tue, 16 Apr 2019 19:58:30 +0000

Hi. My name is Arthur and I'm a Dynamics CRM 2011 Administrator.

This is my diary. I figured that now was a good time to start, and the exciting times ahead should be well worth the digital paper I'm consuming right now.

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